Call Center In India - Call Center Industry in India
Monday, September 22, 2008
Decision Making Becomes Easier With Data Management Service Outsourcing
When describing critical decision making abilities of a CEO or any other business luminary, terms such as "visionary" and "leadership" are often used by the media. It may not be wrong, but the bigger question that needs to be answered here is whether or not these terms depict the whole truth. In that context, the answer will probably be a "no" since apart from their visionary and leadership qualities, decision makers today also rely on factual data and information for making critical business decisions. Markets the world over have evolved and inherent complexities have increased, things that have made it extremely difficult for decision makers to rely solely on their in-born talents and experience.
However, there is no need for decision makers to get panicky because they can always rely on data management service outsourcing firms for sourcing the most relevant data about targeted customers, markets, and competitors. Most of the successful data management service outsourcing firms are affiliated with market research companies for sourcing the desired market intelligence data and information. When this process is over, data management service outsourcing get to work by analyzing, classifying, and posting the required data and information on allocated network servers or streaming it directly to available CRM systems.
Making available market intelligence data and information to decision makers at the click of the mouse is a continuous process and data management service outsourcing firms are aware how important it actually is. That's why newer technology implementations have now become a common trend amongst data management service outsourcing firms. Technology in data management service outsourcing projects is allowing the creation of new synergies and helping decision makers get on-demand access to market intelligence, something that is making it easier for them to make the right business decisions. Data management service outsourcing firms are also reaping the benefits in terms of increased demand and higher profit margins.
Thursday, September 04, 2008
Customer Service Outsourcing – Is There Anything For SMEs?
"Plenty" - we would say. And we are not overstating things here because the facts clearly indicate that in the existing customer service outsourcing market, around 34.7% of the overall demand is being generated by SMEs (Small & Medium Enterprises). What makes us even more confident is that the stated percentage is steadily moving north every quarter.
And it should not come as a surprise to you because it is now common knowledge that its the SMEs that have been hit the hardest by prevailing recessionary trends. Over the last two decades, customer service outsourcing has proved itself as an effective tool for reducing costs and increasing efficiency and that's one of the main reasons why SMEs are not looking anywhere else.
Multinationals may have patronized customer service outsourcing, but things change and it now appears that it will be the SMEs that will create the most demand for customer service outsourcing. The onus is now on customer service outsourcing firms who will have to ensure that SMEs get the same high quality and efficient services as were being provided to multinational companies.
SMEs usually have lower budgets and since they often require instant results, customer service outsourcing firms will have to work doubly hard to ensure that their needs are met in the most satisfactory manner. Only then will it create a win-win situation and ensure a bright future for both SMEs and customer service outsourcing firms.