Call Center In India - Call Center Industry in India
Wednesday, January 23, 2008
What Call Centre IndiaOffers that Others cannot?
There is no shadow of a doubt that the competition is turning its face towards the global environment and large organizations are doing everything that they can to stay ahead of their competitors in order to stay in the game. Keeping this in mind, it is seen that large organizations are approaching Indian call centres more than call centres located in China, Malaysia, Philippines, etc. The most important aspect that call centre India capitalizes upon is the fact that the number of advantages that it offers is way more than any other country can offer.
Some of the reasons for call centre India gaining such a lot of attention is because of the reason that majority of the population of the country are educated. Another thing is that India comes second when it comes to the country having the largest English speaking population, the first being the US. Also, due to the difference in the time zones, especially that of India and the US, large corporations are assured that their customers get 24 hours service. The latest technology that India uses and its cost effective methods are the other reasons for call centre India to be the number 1 choice when it comes to business process outsourcing.
Sunday, January 20, 2008
Planning is the Key – Innovation Says So
Let it be any call centre anywhere on the face of this earth, planning is one aspect that speaks for itself. Actually for picking out the winners from the losers for the Contact Centre Innovation Awards, the panel conducted a detailed study of the entrants’ target setting techniques, the process of managing their employees, improvement in past performances, streamlining the various processes aimed for customer satisfaction, etc. These studies also involved an analysis of the traditional factors such as labour management, methods adopted for the setting up of schedules, etc. The example of this event was given simply to state the fact that planning forms the basis for any call centre company and it also acts as deciding factor helping the industry ascertain which call centre is doing good and which is not. Call centres like Accenture, Prudential, etc. that excel at providing services to customers have all been proving their might only because of planning. Call centre companies in India too have proved that sheer work and improved performance helps them to climb new levels setting up an example showing that planning is the key for successful call centre team management.