Call Center In India - Call Center Industry in India
Monday, April 04, 2005
Dell set to expand its wings in India.

One of the world’s largest PC maker have recently announced that they would push deeper in the low-cost countries by hiring another 1,200 staff for a call center in India. Texas based Michael Dell, founder and chairman of Dell Company said, “I am expecting around 1,500 employees in a year as compared to 300 to start with this recently inaugurated call center.”
This lately opened call center is based in Punjab, Mohali. Apart from this call center they have other two call centers in major cities in India, Hyderabad and Bangalore (profoundly known as the capital of Information Technology).
Dell employs more than 7,000 people in India, its largest workforce outside United States and within a couple of years the employee’s working in the Dell organization or their call centers in India will reach around 10,000 to 12,000. This is a sure shot boost to the Indian market, which is functioning like a magnet for other global corporations too. Approximately at the end of the financial year 2004-2005 the business process outsourcing sector is expecting a clock sales of $5.7 billion, an overall growth of 44% as compared to last fiscal year.
Dell further added, “I think India represents a great market for us. The business potential is expanding at a very rapid stage and the scale of call centers in India is pretty inspiring.”
The call center offers technical support, customer support services and application development.

Prasad Unawane

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