Call Center In India - Call Center Industry in India
Monday, November 29, 2004
Call Center India – Spirituality comes calling!
They say ‘Health is Wealth’ and taking this quip seriously are the employees of WNS Global Services, a Call Center in India with branches in Mumbai, Pune and Nasik would undergo a series of Art of Living sessions, practice yoga lessons, go through aroma therapy, acupressure.
These sessions are part of “Wellness Week” an annual event, worth over $103 million besides highlighting physical, mental and spiritual aspects of employee health and improve work environment. WNS is not the only one in the highly competitive Call Center industry turning to spirituality and “wellness” programmes to ease workplace pressure and create better work environment.

For Gautam Chainani, Director (HR), WNS Global Services, the “Wellness Week” is an extension of company strategy of creating harmony and balance around work-life. “This is a follow up to our ‘tax saving and financial planning week’ and ‘learning and development week’ that sought to empower the employee individually and also be a better professional,” says Chainani.

Most HR executives agree that it would certainly help to improve work culture and environment in the Call Center industry in the long run.
Roy T Kuruvilla, HR head of NIIT SmartServe, says that the company spends anywhere in the range of Rs 30,000 and Rs 35,000 per month for each employee who want to upgrade their personal or professional skills through online self-study mode. “Though spirituality sessions are yet to figure in our self development programmes, we are open to the idea,” he adds.
With the Call Center industry in the process of expanding its employee pool from 2.5 lakh-level to around 11 lakh over the next four years, going spiritual is a smart way to woo fresh talent into the burgeoning industry.

Priyanka. S

Wednesday, November 03, 2004
Domestic Call Centers grows by 60%
Date : 3rd November 2004

The domestic Call Center Industry is all set to touch new heights by reaching the record of $17 billion in the next four years from the present $3 billion dollar, according to a study by Assocham. Revenue generation from the Call Center Industry is expected to soar to $15 billion by 2007 and will exceed $17 billion by 2008, the chamber said in a release on Tuesday.
Interestingly, the outcome of US presidential elections was not likely to impact the wave and the Call Center industry would continue to grow, the chamber said.
The Call Center Industry has been growing at a rate of 60-70 per cent annually, beating even the information technology (IT) sector. The impressive track record of the Indian Call Center Industry, strong fundamentals, growing emphasis of the government towards telecom and infrastructure support were the main factors that would drive the Call Center Industry further, it said. The government should also support the industry in reducing operational costs and dealing with anti-offshore legislation issues, it added.

Priyanka. S.

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