Call Center In India - Call Center Industry in India
Friday, May 28, 2004
Right Accent: the Call Center mantra
Call Centers in India are attacked with one frequent complaint that their employees’ accents are not right and they cannot be understood. The most recent incident involving Dell computers, has given rise to fears that Dell will move their operations back to the U.S. As a result, the Indian call center employees are trying every trick they can to match the voice of America. Companies such as Prudential are making sure that good training takes care of these problems. And for now the Indian call center industry and experts say such small hiccups will not damage the value proposition that India continues to offer.
Wednesday, May 19, 2004
Banking Group Abbey to Move to Call Centers In India
Banking group Abbey is looking forward to move its call centers to call centers in India. The group is understood to be reviewing its call centers and other operational sites with IT services supplier, EDS, with which it has a $260 million joint venture. It is reported to be considering moving its billing and call center operations to call centers in India.
The group has already transferred 400 jobs in customer services from Warrington and Derby to Bangalore. The aim is to improve cost savings with improvements such as reducing duplication of roles, transferring work to larger sites and basing some operations in call centers in India. Abbey is currently undertaking a review of all its operational sites as part of an ongoing programme to streamline the business.