Call Center In India - Call Center Industry in India
Tuesday, January 11, 2005
 
Call Center India -- GECIS tops the stand-alone list; aims for 25% revenue increase by 2005

Call Center major GECIS today announced that the agreement among its key shareholders —General Electric, General Atlantic Partners (GAP) and Oak Hill Capital Partners that has been completed, with GAP and Oak Hill taking a majority interest in the organization. The transaction that closed today makes Gecis the country’s largest independent Call Center provider.

In accordance with the terms of the definitive agreement announced on November 8, GAP and Oak Hill each acquired a 30% stake in Gecis, with GE retaining a 40% stake.
Gecis has outlined ambitious growth plans in Europe, Asia and the Americas as it accepts contracts from multinationals beyond GE. The major plans include to target a 25% increase in revenues for the new year of 2005.

Several new external contracts signed in the fourth quarter are contributing to increased hiring in several locations, including Kolkata, where this independent
Call Center provider has just opened a strategic new office.
“Today marks the dawn of a new and exciting day for Gecis. We are now in a position to unleash our full potential in pursuit of external business,” Gecis president & CEO Pramod Bhasin said.
“We recently won a few landmark deals in the wake of global competition and are extremely well poised to grow in the segment. GECIS has received tremendous support across GE businesses, and we are confident that we will continue growing our services within GE substantially in the coming years,” he said.
Priyanka. S

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