Call Center In India - Call Center Industry in India
Monday, December 20, 2004
 
Call Center India -- Young Yens to get cookies for the Call Center Industry

The young and fast growing Yens of the Hotel Industry are all set to get the best cookies for the Call Center Industry in India…Yes, The Call Center industry is on a spree to hire hotel industry graduates.
All this with just the garnishing of ingredients such as the dough of empathy, stewed in the waters of patience,garnished with quick problem solving and a good accent.

"IHM Aurangabad, Gwalior, Kolkata and Delhi are our favorite hunting grounds for new agents. As it is, they are trained in good customer service and good spoken English, is just the icing on the cake we need." Says a manager with a UK-based BPO in Gurgaon .
The reasons for the quick change are simple and obvious. It’s the green bucks that count for survival. A fresh hotel management graduate get anywhere above Rs 10,000 in a
Call Center whereas, in a hotel the scale is between 6K-7K as a starter. And the amount becomes much lower in a small setup
Another important reason, for the increasing trend in the hotel grads and other people joining the Call Center Industry is the fact that the jobs are ‘Transferable’. So, if one has a technical qualification it’s just an icing on the cake. He can work for a technical process as well. Moreover, if one has worked in a back-end process its very helpful.

“Stagnant growth is one of the most common reasons cited for switching to BPOs in interviews,” says Ms. Gunjan Malik, Senior HR Executive at Hughes BPO Services Gurgaon.
As the Indian hotel management graduate is well trained in handling calls, they get a better AHT (Average Handling Time ) as compared to their American and European counterparts. They have better call quality figures.
Plus, the calls get a distinct flavor and aroma when people from hospitality industry handle it. So now you are in US or Europe talking to a customer care agent in a Call Center in India you would be thrilled to receive a sweet reception.
Priyanka. S

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