Call Center In India - Call Center Industry in India
Wednesday, November 03, 2004
 
Domestic Call Centers grows by 60%
Date : 3rd November 2004

The domestic Call Center Industry is all set to touch new heights by reaching the record of $17 billion in the next four years from the present $3 billion dollar, according to a study by Assocham. Revenue generation from the Call Center Industry is expected to soar to $15 billion by 2007 and will exceed $17 billion by 2008, the chamber said in a release on Tuesday.
Interestingly, the outcome of US presidential elections was not likely to impact the wave and the Call Center industry would continue to grow, the chamber said.
The Call Center Industry has been growing at a rate of 60-70 per cent annually, beating even the information technology (IT) sector. The impressive track record of the Indian Call Center Industry, strong fundamentals, growing emphasis of the government towards telecom and infrastructure support were the main factors that would drive the Call Center Industry further, it said. The government should also support the industry in reducing operational costs and dealing with anti-offshore legislation issues, it added.

Priyanka. S.

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