Call Center In India - Call Center Industry in India
Friday, September 10, 2004
 
Voice Loss- A New Industrial Disease

A new industrial disease has emerged among call center workers: repetitive voice injury. The news of this latest disease has been brought to light by the London-based College of Speech and Language Therapists. This ailment is afflicting an increasing number of call center workers who are being referred to speech therapists because they are losing voices, literally.

Continuous conversation, not enough opportunity to drink water and long work hours is the main reason for this condition. Voice therapists in the United Kingdom say that the problem is acquiring large proportions as many people are losing their voice to such an extent that they can no longer hold their jobs. Experts are of the opinion that call center workers literally push their voices to the limit, giving little time for their voice boxes to get back to normal.

Till date, teachers were the most affected group by repetitive voice injury and underwent therapy, but call center workers are now the fastest growing ‘at risk’ group. Although call centers deny that it is a growing problem, they do agree that they make their workers aware of the occupation hazards and make sure that proper care is taken to keep them happy and healthy.

Jesmine

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