Call Center In India - Call Center Industry in India
Friday, September 24, 2004
 
Mellon Financial to set up Call Center in India

Pune:
US-based giant Mellon Financial is all set to become a growing part of the hub of Call Center operations in India. Dealing in back office operation for its European businesses in India this financial services giant has approximately $3.6 trillion in assets under management and custody globally.

The Pittsburgh, Pennsylvania-based giant is setting up the new Call Center in a 50,000 sq ft office in Magarpatta, Pune. According to sources, this Call Center will have strength of 500-600 people and can grow up to 2,500 in the future. Mellon Financial said that it would transfer some functions (in Europe) to the Call Center operations in India.
It indicated that there would be no job losses in Europe in its subsidiary Mellon European Fund Services (MEFS). MEFS plans to relocate its existing employees in Europe to other departments within the region. The Pune Call Center will follow the course of the European operations in four cities, which include Edinburgh, Brentwood, Dublin and London.
According to Mellon officials, MEFS’ Edinburgh office will be the Call Center while Brentwood will become the administration centre for its transfer agency business. Dublin will remain MEFS’ offshore funds centre, while London will continue with the investment manager solutions business. Fund accounting will continue to be carried out in each of the centres. MEFS currently employs 800 people in Europe. Mellon Financial’s asset management companies include Dreyfus Corporation and UK-based Newton Investment Management.
Priyanka.S.

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