Call Center In India - Call Center Industry in India
Friday, September 17, 2004
 
Aussie Orange to shift its operations to India

Aussie telecom corporation Hutchison Telecommunications has reportedly taken a decision to shift its call center operations to India. According to a report in The Australian, the group's management has decided to do away with the 40 contract staff hired from outsourcing agent Hallis, and is conducting a two-month trial for automating Orange customer connections.
"Orange is the last mobile company to do this. '3' did it late last year. But even with an automatic provisioning system there is still some need for human support," the report quoted Hutchison stakeholder relations chief Steve Wright as saying. Recently, Hutchison's other Australian business, third-generation network '3' shifted the remainder of its Call Center staff to Mumbai. "If we go ahead with the new system, their (Hallis staff) contracts won't be renewed," Wright added. Hutchison's Mumbai Call Center is run by Hutchison Telecommunications Services, a subsidiary of Hutchison's Hong Kong parent, Hutchison Whampoa

Priyanka.S.


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