Call Center In India - Call Center Industry in India
Monday, August 02, 2004
 
Attrition Woes


Attrition rates in the call center industry have increased phenomenally in the last one-year. The current agent level rate stands at an all time high of 45-50% for voice- based processes up from 35% last year. For more specialized non-voice based processes, the figure is still high 15-20%, according to Nasscom.

In the call center industry, people leaving the job in the first 30-45 days are as high as 10-15%. These youngsters are straight out of college with little idea of what is expected from them or what they are to expect from their job. Apart from all other reasons, one of the major reasons contributing towards the high attrition rates is stress.

Among all job stress statistics though, the one that has received maximum attention over the last few years is call center stress. More than any other, a call center roots people to a ‘chair nine hours’ a day, reading pre-scripted conversations on the phone endlessly-often to irate customers across the globe. Where every single second of an employee’s time is recorded, measured and automatically logged onto a computer for praise or censure on a weekly basis. Where walking down to the water cooler for a drink and a chat with a friend messes up performance metrics, salaries and hikes. Where the three acts of listening, watching and talking—all at the same time—never get a break.

Some call center and BPO companies in the country have got together under the aegis of Nasscom to address common areas of concern—but so far these have largely centered on deciding how not to poach on each other’s employees and what to do with the Shops and Establishments Act. Employee stress—and its impact on the bottom line through high attrition rates—is not even on the horizon of concerns!

Jesmine

Comments:
I really enjoyed the content on your blog about Database Management will be back very frequently! I actually have my own Database Management Exposed blog with all kinds of stuff in it. You�re welcome to com by
 
Rhodiola Rosea is the latest natural remedy to join the arsenal of natural anxiety and stress (stress reliever) reducers.

Rhodiola Rosea, also known as Golden Root, is a native plant of arctic Siberia. For centuries it has been used by eastern European and Asian cultures for physical endurance, work productivity, longevity, resistance to high altitude sickness, and to treat fatigue, depression, anemia, impotence, gastrointestinal ailments, infections, and nervous system disorders.

The first recorded medicinal applications of rodia riza (renamed Rhodiola Rosea) was made by the Greek physician, Dioscorides, in 77 C.E. in 'De Materia Medica'. Rhodiola Rosea has been included in official Russian medicine since 1969.

Despite its long history, the Western world has only recently become aware of the health benefits of Rhodiola Rosea. It has come to the attention of many natural health practitioners because of studies which tested its affects on combating anxiety and stress.

Rhodiola Rosea is considered an adaptogen. This means it has an overall stabilizing effect on the body without disrupting other functions. Its ability to normalize hormones may be effective for treating depression and anxiety.

Studies of Rhodiola Rosea show that it stimulates neurotransmitters and enhances their effects on the brain. This includes the ability for the brain to process serotonin which helps the body to adapt to stress.

Since adaptogens improve the body's overall ability to handle stress, it has been studied to identify it's effects on biological, chemical and physical stress.

A study was performed to test the effects of Rhodiola Rosea when stress or stress reliever is caused by intense mental work (such as final exams). Such tests concluded that using Rhodiola Rosea improved the amount and quality of work, increasing mental clarity and reducing the effects of fatigue.

The effects of Rhodiola Rosea have also been tested on stress and anxiety from both physical and emotional sources. A report by the American Botanical Council states that "Most users find that it improves their mood, energy level, and mental clarity." They also report on a study that indicated Rhodiola Rosea could increase stress tolerance while at the same time protecting the brain and heart from the physical affects of stress.

This report included details of studies which highlight the overall health benefits of Rhodiola Rosea.

The generally recommended dose is 200-600mg/day. The active properties should be a minimum 0.8 percent salidroside and 3 percent rosavin.

It is important for consumers to know that Rhodiola may be sold using other species that do not share the properties of Rhodiola Rosea, stress reliever, or at ineffective strengths for treatment. Anyone with depression or anxiety should also check with a health professional when treating these symptoms.

stress reliever
 
I like the way you have layed out your blog! I am currently working on one
myself when I find time from creating new sites.

If you would be intested in checking out my site on top stress

I would appreciate any comments. It basically covers top stress
related stuff.

If you have time check it out :-)
 
I enjoyed you blog about cancer diet. I also have a site about cancer diet which makes me appreciate this one even more! Keep up the good work!
 
This comment has been removed by a blog administrator.
 
Hey, you have a great blog here! I'm definitely going to bookmark you!

I have a **Marketing strategies**blog. It pretty much covers Marketing Strategeis articles related stuff.

Come and check it out if you get time :-)
 
blog ez new official track
 
This comment has been removed by a blog administrator.
 
Hi, I have some blogs too. Yours is interesting. It gave me some inspirations. Thanks
Jeff - Nail Fungus fungus nail bleach
 
Hi, Fellow!I like your blog!
I just came across your blog and wanted to
drop you a note telling you how impressed I was with
the information you have posted here.
I have a las vegas job listings
site. It pretty much covers las vegas job listings related subjects.
Come and check it out if you get time :-)
Best regards!
 
Different strokes for different folks is an old saying that basically says you do what you want to do and I'll do what I want to do. I'm writing to you today to see. If someone gave you the key to change your life by using self motivation techniques. I have spent a lot of my life working and listening to other people complain about things they think they have no control over such as their lives. Using modern self motivation techniques you can change your life today. You can start living a life you've always wanted to live.. I have found a site that is very helpful and has helped me change my life forever. If you're interested in changing your life today visit this site and you'll see what I'm talking about http://slydt.com/lf.pl I am living proof that life will change on the outside when you change which you think on the inside. I would be writing this today if I thought the way I used to think. Thank you for letting me post on your blog I hope this information will help other people change the way they think and start living a good life. Thanks again
 
Antipsychotic Medications
 
Do You Want To Change Your Life... Do you need help in the following areas: Relationships , Relationships, Relationships, Relationships , Relationships , Relationships , and Relationships ... Then quit procrastinating and Become the person you want to be.. I am Glad that you let me post on your site.. My goal in life is to teach people how to succeed in life with simple goal setting and motivation techniques....
 
Hi just surfing and discoverd your blog. Very nice. If you are a marketer looking for big savings in advertising regarding mortgage leads, you may want to visitmortgage leads at http://www.pennypercall.com. Thanks.
 
Warning...Warning.. Safety Tip of the WEEK...If you are having problems with colds and sickness in your home and you live in a moist wet ares of the country. Then you might want a black mold test kits .. If you see black dust looking stuff on your walls or around your bathtub,shower or sink then you probaly have a mold problem and need to get a black mold test kits . Dont panic and think you need to get a black mold test kits right away. You can use bleach to clean it up with some paper tools and then dispose of the towels a trash bag. If you need some more info visit http://moldinfo4u.com .. I hope you have a safe and sickness free home...
 
If You are Tired of NOT getting anywhere in Life. not being able to accomplish what it is out of life you want to. Ive been there and I still have my ups and downs in life but they don't seem to be the same downs, there are more ups in my life. I wrote a book on self improvement courses . It is to the point on what you need to do to change your life. I wont make this real long.. If you need to make more money .. have a better relationship with someone or your just tired of the same old you.. then visit us at http://goals444.com and find out more about self improvement courses
 
Great blog. nice piece of information on it. Taken some help from it in creating my own payday loans blog. thanxs for the help.
 
Great Book .. Live Your Life With A Little Daily Motivation.. Do we seek recognition Daily,weekly or yearly. I have been interested in working and recognition for years now. I am driven to success by the master teachers from the past. I really enjoy people like Wayne Dyer, Greg Vanden Berge and Tony Robbins. Im writing to this blog for selfish reasons, I want to see everyone live the life of their dreams. I am Living my life to the fullest and it is due to a book writen by Greg Vanden Berge . Master Goal Achiever and Author of Start Living Your Dreams Today.. A Great Book from the masters.. I hope you enjoy the book as much as I did..
 
Mental health issues can be a devastating disease that affects millions of individuals and families. Find the right Mental Health program for yourself or a loved. It will be the first day of the rest of their or your life.

You can get more assistance at http://www.healthlistings.com .
 
Good Blog, Layout as well as colurcombination is good. I have a Stress related blog and website. when ever you have time have a look.
 
I have tried and tested most (if not all) of these Get Rich Quick Scams going around! see my website for more details.
Link to this site: improving self esteem
http://www.myself-improvement.com
 
You Can't Do It All.
Learning to delegate, there is not a single management skill more critical to your personal and professional success as an entrepreneur than learning to delegate, but delegating successfully is much more than simply handing out assignments.
Link to this site: strategic management of information technology
http://www.management-faq.info/
 
Your blog seems to be a perfect guide in helping opthers to develop a blof of there own. i have taken some tips from it and i hope to implement on my blog. thanxs for the help . regards . quick payday loans
 
the good thing about your blog is, its natural. Appreciate your views and added my comment on it. keep it moving and have a great blog. cheers !!!! cash advance
 
hey what a nice site . your blog is great .

regards
payday loans
 
hey what a nice site . your blog is great .

regards
payday advance loan
 
sharing your comments was a nice felling. the energy you have put in your blogs is great . visit our blog at
cash advance payday and just leave a note of your knowledge
 
if people come to a blogspot to read secrets, then, it'd be just as fair for
the author to use the details of those who came to the blogspot page for his or her own use. home loans
 
Ever notice that the worst things always seem to happen when life is at it's most complicated? Relaxation exercise
 
Promise, I'm good. Everything is fine....I've just been busy and blah blah blah blah. You know the drill.I'll update more at instant cash loan , when I can. In the meantime, please know that you are all in my thoughts, and I would never leave you without at least saying Goodbye.
 
I hope its ok to come back and read sometime. I would like to read more of your stories and perspective. u can watch my sucess stories on Pet insurance. Do visit my site.
 
Rejoice in every melody you heard, the smiles you shared with strangers,
the blissfully simple laugh of a child, the spun sugar clouds waltzing
through a patch of topaz sky. Now snuggle into your favorite pillow
and be filled with warmth and perfect peace. Cheap Car insurance
 
Post a Comment


free hit counter

Powered by Blogger