Call Center In India - Call Center Industry in India
Wednesday, May 19, 2004
 
Banking Group Abbey to Move to Call Centers In India

Banking group Abbey is looking forward to move its call centers to call centers in India. The group is understood to be reviewing its call centers and other operational sites with IT services supplier, EDS, with which it has a $260 million joint venture. It is reported to be considering moving its billing and call center operations to call centers in India.

The group has already transferred 400 jobs in customer services from Warrington and Derby to Bangalore. The aim is to improve cost savings with improvements such as reducing duplication of roles, transferring work to larger sites and basing some operations in call centers in India. Abbey is currently undertaking a review of all its operational sites as part of an ongoing programme to streamline the business.

Jesmine

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