Call Center In India - Call Center Industry in India
Thursday, January 01, 2004

U.K. bank to outsource up to 5,000 jobs overseas

This is surely a golden period for India, for great opportunities are coming India's way. After the corporates, now even the banks are jumping into the wagon of outsourcing. The recent announcement by Barcalays, a U.K. based bank is sure to bring smiles to India.

Barclays will move at least 500--and possibly up to 5,000--call center jobs out of the United Kingdom. Most will be outsourced to India, with South Africa also under consideration. According to its current strategy, Barcalays call center operations would move offshore with up to 5000 jobs, up for grabs.

In early 2003 Barcalays had started its operations in India with a staff strength of 500.But it's presently related to administration and back-office processing with no call center functions. Barclays has about 58,000 employees in the United Kingdom, with 9,500, or about 16 percent, in call centers.

More and more British companies are turning to outsourcing, with opening of their own call centers in countries like India, China, and Philippines etc., though the first choice is India. Compared to American companies, U.K. is doing it at a slower reported rate. Recent reports have estimated that less than 15 percent of leading British companies have started outsourcing activities, compared with 35 percent of their American counterparts.

It is estimated that the United Kingdom has lost as many as 50,000 jobs to Indian outsourcing in the last two years. Call centers employ about 600,000 people in the United Kingdom, but are expected to shrink rapidly with jobs migrating to India, South Africa, Eastern Europe, the Philippines and China in the near future.

The British government has downplayed outsourcing worries so far. But it is fast becoming a fact that major percentage of U.K. firms are now started to look overseas for outsourcing. And another fact is, that the protests against outsourcing by the U.K. workers have also been on the rise. Because there is concern that their jobs which rightfully belong to them are being moved to low-cost destinations in a bid to save money.

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