Call Center In India - Call Center Industry in India
Wednesday, January 28, 2004
Call Centers In India: A common phenomenon
Having a Call Center in India has become a common thing for companies today. This boom has been given a helping hand by the increasing need of companies to cut costs. Many organizations worldwide are servicing their clients by setting up Call Centers In India. But the question that arises is that, what makes the Call Centers in India attractive? Some of the reasons for the popularity of the Call Centers In India are:
@ Largest English speaking Call Center executives.
@ The booming IT industry, with IT strengths acclaimed world over.
@ In a call center operation, manpower typically accounts for 55 to 60 percent of the total cost. In India, manpower is available at a fraction of the cost overseas.
@ Positive steps have been taken by the government to promote the IT enabled services industry.
One Call Center in India proposes to harness the high-quality technical support available here by hiring 300 Ph.D.'s to provide very high-end consulting through videoconferencing/telephone. Given these advantages, India could build a $17 billion industry by 2008 according to the NASSCOM, McKinsey Report.