Call Center In India - Call Center Industry in India
Sunday, January 18, 2004

Call Centers for farmers in India ready to roll

The union cabinet is now formally approved the floated plan for the Call Center meant for the farmers. This is one of its kind in India for the farmers. The Call Center will be known by the name ‘kisan’ Call Center, and will answer queries in local languages. It should be said that it’s an appreciative effort by the government.

The Call Centers will be operational by 21st of January this year. It will initially operate through toll-free telephones bearing the number 1551 from eight selected locations covering all states and regional languages. Another first time is the deployment of agricultural graduates, who will be manning the Call Center.

These Call Centers will operate at three levels; namely, the first tier would provide immediate replies to farmers' queries. Unanswered questions would be transferred to specialists at the second tier. The extension functionary would refer questions that still remained unanswered to experts at the third tier for reply through phone, post or personal visit.

Mumbai, Kanpur, Bangalore, Chennai, Hyderabad, Chandigarh, Delhi and Kolkata will be the locations in India, where these Call Centers will be situated. Moreover each Call Center will cover more than a state in India.

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