Call Center In India - Call Center Industry in India
Thursday, January 08, 2004
Another company is shedding some flab, to Outsource Call Center functions
Nowadays shedding some flab and cutting off some dead wood has become mandatory for companies looking to save some money. EarthLink Inc has announced that it will cut 1,300 jobs and will also start to Outsource the work of some of its Call Center functions.
It has planned to shut down many of its Call Centers. The third-largest US Internet service provider will close its Call Centers Harrisburg, Pennsylvania; and Roseville, San Jose and Pasadena, all California, and reduce its Call Center operations in Atlanta by the end of the first quarter of 2004.
EarthLink said that its customer support functions will be routed to its remaining Atlanta staff and to Outsourced Call Center Service providers.