Call Center In India - Call Center Industry in India
Thursday, December 04, 2003
Veritas to double R&D in India

PUNE: Veritas Software Corporation plans to increase its R&D investment in India by more than 50 percent over the next year. The company has also established a tech support center and call center support operations in Pune.

Veritas Software executive VP of products and operations Mark Bregmen, who was in Pune for the Inventor and Awards, said that the company had invested around $ nine million in the support center operations. "The numbers have gone up from 20 to 70 people. We hope to take it over 170 by next year," he said.

Veritas established R&D facilities in India 11 years ago in Pune, with more than 500 engineers working on all facets of Veritas product development. The company plans to hire another 300 people over the next 12 months, thereby making it the single largest engineering site in one location for the company.

Bregmen said that the Pune team was pretty active on the R&D front with more than 40 percent of all patent disclosures coming from Pune. "There is a disproportionate focus on IP here," he said, hastening to add that low cost was not the driving factor for expansion plans in the city. Instead it was access to talent and ability to hire besides expertise in product development that had encouraged the company to grow the team in Pune, he explained.

This year around 60 development engineers from Pune were chosen for the awards, forcing the company to shift the award ceremony in the city rather than the usual practice of holding it in the US. Referring to the plans for the tech support center, Veritas Software senior director and head of Indian engineering Radha Shelat said that housing this with the R&D team offered direct customer feedback, translating into a good mechanism for improving the products.

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