Call Center In India - Call Center Industry in India
Tuesday, December 30, 2003
Accenture to double India outsourcing staff to 10,000
Recruitment is on full-throttle by multinational firms. Accenture Ltd. announced Wednesday that it is more than doubling its staff in India to 10,000 in December.
The company, based in Bermuda, currently employs 4,300 professionals in India for services such as consulting, system integration and business process outsourcing (BPO) for functions such as human resources management and financial accounting. The company also runs call centers in India. The BPO and call center services are offered both to customers and customers' clients.
According to Martin Cole, Accenture's India facilities are the only company sites as of now to offer voice-based BPO services for its clients. Accenture already has two call center facilities with a third coming up, besides three facilities in Mumbai.
Accenture started operations in India in 1987 with the consulting business and by 2001 it had about 1,000 staff in Mumbai offering consulting and IT services. The BPO services were introduced in April this year, and the call center was started in June this year.