Call Center In India - Call Center Industry in India
Sunday, August 17, 2003
Indian Call Centers have majority of US clients
US trade pundits are discovering the huge pool of skilled talent available in India a cheap way of cutting costs through outsourcing research and other procedures. This is directly proportionate to the rise of the call-centers in India. With the rapid expansion of business seekers coming to India for cost-effective (quality driven at the same moment) services, the call center industry is gearing up for phenomenal growth within coming years. India already captures almost 66% of the offshore Business Process Outsourcing services business that majorly constitutes of call-centers of major US firms.
Several major companies of the global repute are conducting their call-center operations in India. General Electric employees around 11,000 calling agents and has recently declared to offer call-center and related services to third parties. Besides GE companies such as American Express, DELL, Oracle, Microsoft, HDFC and several others have their call-center facilities in India.