Call Center In India - Call Center Industry in India
Tuesday, August 26, 2003
3.3-million white-collar jobs moves overseas in 15 years
The offshore phenomenon is catching on the fever as more and more corporate biggies are actually looking to go offshore for business development techniques. The call center industry in India has a great to role to play in it. Research firm Gartner suggests it costs half as much to operate a call center in India than in US. By 2018, Forrester predicts, U.S. employers will move about 3.3-million white-collar jobs and $136-billion in wages abroad. And while India is offering low-priced call center facilities – the mass exodus cannot be written off.
Call-centers in India despite of the outrageous comments and demonstrations have grown immensely during last few years. The growth for the call-centers in India is close to 35% annually and that will remain in tandem for coming few years. As the US and European corporate clients are virtually knocking to move offshore – India is at a gain. The call-center industry in India constitutes major US and European companies as DELL, Oracle, British Airways, Prudential etc. to name a few.