Call Center In India - Call Center Industry in India
Monday, July 14, 2003
Indian Call Centers saves $20,000 for US

Outsourcing to India plays a significant role for US and European companies for huge saving. Merrill Lynch states that the share of IT budget outsourced to Indian vendors could grow from 3.8% in 2002 to 7.3% in 2005. US-based research firm Brian Murray estimates that each call center employee in India translates into annual savings of $20,000.

Call Centers in India are successfully meeting the roaring demands of meeting the challenges, companies face in handling queries and problems from the customers. There is strong economic growth that is fuelling the growth of the call center industry in India in terms of economic rationale wherein profits are going higher and higher.

Call centers in India mainly serve U.S.-based clients nearly halfway around the world. Indian call centers and relative industry is expected to grow a stunning 54 per cent in the year to March 2004 from $2.3 billion in 2002/03.

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