Call Center In India - Call Center Industry in India
Friday, July 11, 2003
Indian Call Centers popular in West
Offshore Business Process Outsourcing Services in India is scaling up day by day. India’s strong IT infrastructure and workforce – which is very good in communication has helped India attain most of the global offshore outsourcing (almost 66%) business. Call Centers in India are also rising in popularity as the low-cost Indian employees meets international trade norms very efficiently.
Call Center industry in India is thriving mainly to the profile of employees that a call center in India manages to attract. Several international companies have shown greater satisfaction from their Call Center operations in India than their local operations. According to a report GE Capitals reported greater satisfaction from its Indian contact center (92%) than their onshore US center (85%).
India’s Call Center operations are providing eloquent services to their offshore clients - only the best of the industry. Undoubtedly – without producing quality services, Indian outsourcing would not have mounted. Research firm ‘Giga Information Group’ is forecasting a boom in offshore outsourcing for the information technology industry. India alone will soar 25 percent, the firm says.