Call Center In India - Call Center Industry in India
Thursday, July 31, 2003
IGate acquires Call Center stakes in an Indian firm
Pittsburgh based IGate Global Solutions Limited has announced the acquirement of 51% stake in Quintant Services Limited, a call center service providing firm from Bangalore. The deal pegged at $ 18.8 million would enable IGate Global to add to its capacity to provide call center and software services to several of its clients. The deal marks the upward trend - the Call Center industry in India is going through.
Call centers in India are amongst the cheapest market for the clients based in US and Europe. But Indian Call Center offers value-added services at a very nominal cost that lets US firms to deduct major operational cost. Outsourcing business services is the call of the hour. Within next two years 19% of the US firms will be looking to outsource their business. Top 1000 firms from Europe will also consider outsourcing to India in another two years time.