Call Center In India - Call Center Industry in India
Monday, July 07, 2003
Companies from US and Europe migrate heavily to establish Call Centers in India
Amongst the gigantic companies that have recently established Call Centers in India, Prudential invested $10 million in an Indian subsidiary called Prudential Process Management Services. The New Delhi-based publication said the life and pension provider built a 100,000-square-foot Call Center service center in Mumbai, India, and plans 850 employees by mid-2004. This enables Prudential saving of almost 70%-80%. On the contrary when Scottsdale, Arizona based electronic welfare and food stamp card maker e-Funds Corp. moved their Indian Call Center facility to New Jersey, it was costing the company an extra $73,800 a month to handle, as per reports.
Cost is usually a major factor in moving Call Centers offshore. Call Centers in India are a major buzz in the midst of companies looking to offshore their business activities. The growth in revenue from Business Process Outsourcing (BPO) services reflects a growing trend by the US and European companies to outsource services such as Call Centers and back-office operations to Indian companies.
The growth in Outsourcing industry is stated at 59% last fiscal year. Undoubtedly, the Indian Call Center industry looks like to be global leader by capturing major accounts from the US and Europe. The Quality ensured professionals in India are good at English and are backed by the concrete Info Tech infrastructure, already prevailing in the country.