Call Center In India - Call Center Industry in India
Thursday, July 10, 2003
Call Center services in India for 38% increase in 2003
The IT services industry in India, which also includes Call Center jobs is set to grow 60% in the fiscal 2003. Presently the industry is estimated at $10bn – majorly providing services to their clients in United States of America. Only today, Oracle – the software company from US - announced to double their manpower in India. Investment through offshore BPO segment that includes huge presence of Call Center services in India is looking poised for 38% increase this year itself.
Call Center in India manages to attract corporate firms from US for the customer care services largely due to the profile of employees here in India. Indian Call Center segment is offering excellent services to US companies. Indian offshoring phenomenon is prospering thanks to the world-class quality that outsourcers are able to source from here.
Infact, this is just the beginning. 80% of the US companies will be discussing to offshore outsourcing – next year. 1000 top firms from Europe will also be doing the same within couple of years. BPO services including Call Center industry in India are really setting their eyes to tap this mass emigration of the corporate firms. Due to the adaptability of the universal quality yardstick, the corporate bigwigs favor India.