Call Center In India - Call Center Industry in India
Thursday, July 03, 2003
Call Center in India: Rightly positioned
Call Centers in India holds a distinct advantage amongst the low-cost countries that are providing outsourcing services to the corporate world. Labor prices in India are very low. Most of the US Call Center Companies have to spend $10-$12 an hour over an employee in US as compared to only $2-$3 in India. But what gives India better advantage over other countries low-cost countries is the very good English speaking culture here. Information Technology awareness is also very high in India making it one of the favorite hub for installing or accessing a Call Center here.
In May Miami-based Epixtar Corp. (OTC BB: EPXR) opened its plans to build a $5.3 million, 1,000-seat Call Center in the West Bengal region of India with operations slated to begin in early November. Prudential’s Indian subsidiary ‘Prudential Process Management Services’ opened its Call Center facility in Mumbai with an investment of $10 million.
Call Centers in India are advantageous to the countries economy. While the US workforces are protesting against these shifts, Indian is continuously making an upward trend in this context. This is because of the benefits that Indian Call Center industry provides to its clientele. At present India is in the best position to cater the needs of international companies looking to shift their Call Center operations.