Call Center In India - Call Center Industry in India
Tuesday, July 15, 2003
AOL to recruit 400 people in India
American Online Member Services (AOL) - Time Warner Inc announced to strengthen its Indian Call Center operation by adding 400 more personnel. The company already has 1,500 people working at its Call Center in Bangalore, India and the move is likely to take by December this year.
AOL has eight Call Centers worldwide – in US(6), Philippines(1) and India(1). There are almost 10,000 people working at these Call Centers – making it one of the largest contact center in the global corporate sector.
Cincinnati, Ohio based Convergys – providing services in the fields in communications, finances, technology, employee care and other industries - had announced earlier that the company would build a another Call Center in India that could employ as many as 3,000 additional workers within the next 14 months. The total number of employees in India could rise to 20,000 by 2007. The dramatic upsurge in the Call Center industry in India has many by surprise.