Call Center In India - Call Center Industry in India
Saturday, July 19, 2003
American firms eagerly outsourcing Call Center operations in India
Oracle unveiled plans last year to hire 2,000 engineers in Bangalore and Hyderabad, India, an Oracle executive said the company sold more Call Center software in India than in the rest of Asia-Pacific combined. Many American firms have outsourced Call Center operations to Indian companies in a similar effort to cut costs, so it's logical that India is a growing market for such software. SAP and Oracle both compete in the Call Center software market.
Growth within the Call Center industry in India has- thus – attracted many corporate firms to shift contact centers to India. Miami-based Epixtar Corporation said it plans to build a $5.3 million, 1,000-seat Call Center in India with operations poised to begin in by the end of 2003.
Indian Call Centers provide cheap English-speaking workers and high-speed telecom facility to provide customer service for corporate firms around the globe. It’s advantageous for youngsters looking for employment, which in recent past has struggled with economical backdrop and unemployment.