Call Center In India - Call Center Industry in India
Tuesday, July 22, 2003
158,000 Call Center professionals expected in 12 months
The Call Center industry in India is on a rapid boom. According to an Australian research agency the Call-Center jobs in India are expected to expand by more than two-thirds to 158,000 in another one year. That will make India the largest Call Center service provider in Asia Pacific overtaking Australia.
The advantage of opening a call center in India is undoubtedly – cost cutting. Estimates and studies reveal that by outsourcing service to India – US and British firms trims their operational cost by upto 10 times. It is no surprise that British Airways, Aviva, Prudential and most recently TESCO are amongst the major United Kingdom corporate firms moving part of their business service – including call center to India.
Call Center in India has been grooming well with the availability of good English speaking professional. Most of these comprises of young college graduates from metro cities of the country. They have good command over English and can generate US and British accent with little effort. Boosted by the strength of the Information and Technology services that India already pioneers.