Call Center In India - Call Center Industry in India
Friday, June 27, 2003
Positive Growth for Call Centers In India
There are around 360 Call Centers in India with more than 60,000 employees. In its initial phase, Call Centers in India is expected to employ about 1 million by 5 years time and emerge as a $150 billion industry. The huge influx of Information Technology Enabled Services (ITES) in India is keeping the employment growth in India under check.
Offshore Call Center facility is a rapidly growing industry in India. Headed by the industry big-shots like GE Capital and Amex (through in-house, captive call centers); the industry has witnessed explosive growth in the last 2-3 years. As the IT services/ software industry growth has slowed, Call Centers have emerged as strong employers, absorbing large number of fresher as well as experienced people in the country.
Call Centers and BPO are already huge industries round the world. By flexing its norms in the telecom and technology field India has joined the bandwagon of US, Australia, Britain and the likes of nation as the emerging Call Center industry bigwig.
The beginning of Call Center industry in India is going to be huge in the coming years. People who are joining Call Centers now are going to have faster track career growth and better compensation growth than any other industry has to offer.