Call Center In India - Call Center Industry in India
Thursday, June 19, 2003
Last few years have seen India as ‘cheap-hub’ to outsource business by the giant companies mainly from United States of America as well as some European Nations. Call Centers in India have grown manifolds - partly the result of broad outlook of Indian Government, the Low Cost Structure, and Technically Vibrant Workforce along with numerous other reasons.
Outsource Business Process can be defined as handling the management and optimization of ones business to a third party to lower stress and demands of the business management. This Third Party logistics are based on the company’s credentials and outlines to abide strategies and procedures.
The Call Center Industry estimated to grow into $301 billion industry by 2010 is a sheer pleasure for the aspiring workforce in India. Indians have tactfully managed to produce quality assurance in the areas of Database Management, customer service help line, helpdesk services, handling credit and billing problems, entertaining complaints from the customers with personalized solutions along with numerous other chores that arises within business operations.
Call Centers in India has also effectively developed a niche in the areas of data verification, data capture, Tele research, service follow-ups and renewing subscriptions, which becomes the core outbound activities of a call center. Unless there is talented enough manpower to handle such queries, no business organization will make a move. Thus India have taken a leap step in Call Center Industry, which in recent have been the home more developed nations like Australia, New Zealand, and European nation.