Call Center In India - Call Center Industry in India
Sunday, June 22, 2003
Even as the economy in United States and Europe is facing hard times, there is a continuous growth in call centers. While finding low-cost locations, these nations zeroed their eyes over India, as the right place for operating their call-centers.
The inherent strength as a cost-oriented, tech-savvy community propelled major corporate giants to order their call-centers in India. In India they found that government has a sustainable policy with regard to Foreign Direct Investment.
Indians were fluent in speaking English. Their interaction with American and European customers was smooth process and big corporate houses tapped this Indian potential very quickly. Setting up customer interactive call-center was in-thing in developed nations. But to manage cost for this area of business was a tough task for them. With India lifting its ban on Internet Telephony and such relative services, there is a broad horizon ahead of Call-Center Industry. The industry has created a niche of itself whereby Call Center is on the rampage for delivering value added, eminence services in the sector.